In the list of things I worry about in life, getting Adobe’s popular Flash technology to work on my iPhone is one of them. Why? Because my iPhone allows me to surf all kinds of sports and news websites; yet, without Flash, I can’t access all of the content.

As we head into the holidays, here’s a heart-warming story of good customer service and the use of social media to spread holiday cheer — and from an airline, no less.

Below is Gibraltar Associates’ newly-crafted social media policy. With it, we hope to establish a set of  best practices or guiding principles that will help our employees manage their online presence smartly. As employees, we must constantly remind ourselves that in the world of Web 2.0, we are a representational image of our [...]

We’ve been blogging a lot about Twitter because we’re pretty fascinated by its ability to connect so many people, and its potential to spot trends. Our clients have been asking us a lot about it. Plus, Eric, our CEO, got bit by the Twitter bug recently, so we’ve all been talking about the Twitterverse with him.

I recently started using Twitter even though the firm has been building and managing accounts for clients for a while now. Admittedly, I wondered why one would tweet instead of IM, or call, or e-mail. Now, I think I am getting it.