As we head into the holidays, here’s a heart-warming story of good customer service and the use of social media to spread holiday cheer — and from an airline, no less.

Below is Gibraltar Associates’ newly-crafted social media policy. With it, we hope to establish a set of  best practices or guiding principles that will help our employees manage their online presence smartly. As employees, we must constantly remind ourselves that in the world of Web 2.0, we are a representational image of our [...]